gt1 Privacy Policy — How We Protect Your Information

Information We Collect

When you register for or use the gt1 platform, we collect several categories of information to ensure the service operates properly and securely:

• Account information: Username, email address, phone number, date of birth, and encrypted password provided during registration.
• Payment information: Details of the payment methods you use, including bank account name, digital wallet account numbers (TNG, Maybank, CIMB), and transaction history in MYR. gt1 does not store full card numbers directly.
• Device and browser information: IP address, browser type, operating system, screen resolution, and device identifiers automatically generated when you access the platform.
• Usage data: Pages you visit, games you play, session duration, and in-platform actions such as button clicks and page navigation.
• Cookies and tracking technologies: Data collected via session cookies, preference cookies, and internal traffic analytics to improve platform performance.

All information collected is based on service, security, and compliance requirements. gt1 does not collect information beyond what is necessary to operate the platform.

How We Use Your Information

Information collected by gt1 is used for the following purposes:

• Verify your identity and enable secure access to your account.
• Process deposits and withdrawals in MYR accurately and efficiently.
• Detect and prevent fraudulent activity, unauthorised access, and platform abuse.
• Sending important notifications related to your account, transactions, or changes to platform policies.
• Improve user experience based on usage patterns — including optimising the mobile interface for Malaysian users.
• Comply with applicable legal and regulatory requirements.

Gt1 does not use your information for third-party marketing purposes without your explicit consent.

Cookies & Tracking Technologies

Gt1 uses cookies to enhance platform performance and user experience. Cookies are small text files stored on your device when you visit our website. We use several types of cookies:

• Session cookies: Active only during your browsing session and automatically deleted when you close your browser.
• Preference cookies: Saves your language settings and display preferences so you don't have to set them again each time.
• Internal analytics cookies: Used to understand how users interact with the platform for the purpose of technical improvements.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the gt1 platform.

Data Storage & Security

Gt1 takes data security seriously. All collected data is stored on servers protected with SSL encryption and comprehensive technical security measures. Communication between your device and gt1's servers is transmitted via fully encrypted HTTPS protocol.

Access to users' personal data is strictly limited to staff who require it for operational purposes. All personnel with access to user data are bound by strict confidentiality obligations.

Data retention periods are tied to operational needs and legal compliance requirements. Data that is no longer needed will be securely deleted or anonymised in accordance with gt1's internal procedures.

Sharing Information with Third Parties

Gt1 does not sell, rent, or trade users' personal information to third parties for marketing purposes. Information is only shared in limited and necessary circumstances:

• Payment service providers: Transaction information is shared with payment processors (such as FPX providers, TNG, and banks) solely to complete your transactions in MYR.
• Legal requirements: gt1 will disclose user information where required by law, court order, or a legitimate request from the relevant authorities.
• Fraud prevention: Where necessary, limited information may be shared with security partners for identity verification or fraud prevention purposes.

In all instances of data sharing, gt1 ensures that third parties adhere to equivalent data protection standards.

User Rights, Policy Changes & Contact Us

As a gt1 user, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information via your account settings or by contacting support.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to legal and operational requirements that may necessitate continued data retention.
• Right to Object: You have the right to object to the processing of your data for specific purposes, subject to applicable law.

Gt1 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via in-platform notifications. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

For any enquiries, privacy-related requests, or complaints regarding the handling of your data, please contact the gt1 support team by email at: [email protected]. We aim to respond to all privacy enquiries within a reasonable timeframe.